Customer Advisor 100% Team Zurich

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions. Key responsibilities: - Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English - Receive and process client complaints and issues related to credit, prepaid and debit cards - Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty - Ensure all customer interactions and processes comply with internal quality standards and legal regulations - Proactively find solutions for client complaints and escalating complex cases to the appropriate department - Identify sales opportunities (selling and upselling) during interactions with the customers What do we offer? - Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance - Numerous benefits and incentives - Well-being, motivational and team-building activities F or the job opening, we are looking for candidates who meet the following requirements: - Commercial or tourism background - Experience in customer service - Good knowledge of Office package/ PC use - Good communication skills - Languages: Italian, German/Swiss German, French and English - As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team