Collection specialist - Swiss-German speaker

- 3-month contract - Immediate start

Our client is a significant company based in Geneva. Job Description The Collection specialist - Swiss-German speaker will have the following responsibilities: - Call all customers who have not made any payments for several months - Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them - In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action - Maintain an Excel spreadsheet listing completed and ongoing actions - Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency The Successful Applicant The Collection specialist - Swiss-German speaker should bring the following background and experience: - Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German - Experience dealing with subscriptions or retail customers - Agile and quick learner - General knowledge of credit collection, bookkeeping requirements, and usage of excel. What's on Offer International company.