Senior Product Manager - AI Agent

We're hiring a Senior Product Manager to own a core area of Spark, from problem definition through measured outcome in production.  You'll join a dedicated Spark product group, where each product manager owns a distinct part of the agent, working alongside the engineering, applied AI, and design specialists who build it. You won't be the only person in the room who understands agentic systems. You'll have peers who have shipped autonomous AI at enterprise scale, and you'll be expected to raise their game as much as they raise yours.

- Own the strategy, roadmap, and delivery for your area of Spark.  - Work directly with enterprise customers to understand what employees actually experience, not what the ticket data claims they experience.  - Partner daily with engineering, applied AI, and design to ship agent capabilities that are reliable, safe, and observable. Autonomous action on an employee's device is a high-trust operation, so you'll help define the guardrails as much as the features.  - Define how success is measured, and be rigorous about what the data supports and what it doesn't.  - Turn ambiguity into sequenced, defensible priorities, then communicate them clearly enough that engineering, sales engineering, and leadership all reach the same conclusion.  - Stay close to the frontier of agentic AI and translate what's newly possible into what we should build next.  Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Spark is Nexthink's personal IT agent for every employee. Built on the Nexthink Infinity platform, it combines real-time endpoint telemetry, AI-driven diagnostics, and IT-approved automation to resolve issues in seconds, with no queues, no handoffs, and no tickets.  Spark is live and adopted by enterprise customers today, resolving the majority of IT issues at first contact without human escalation. See it for yourself:  nexthink.com/platform/spark   #LI-Hybrid