CRM Application Engineer

We are looking for a CRM Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about technology and product development, and enjoy working in a fast-paced, international environment, keep reading, you might be the perfect fit for this role   The job in brief:  Job Title -  CRM Application Engineer Working model -  Hybrid (Switzerland) Team -  you will join the CRM and Channels team within the Technology department Level - Professional Location -  Chiasso, Switzerland Contract -  Permanent – Full time (36h/week) Travel time required - available to make short and sporadic trips abroad    What your impact will be: As a CRM Application Engineer, you will oversee the strategic growth and optimization of our CRM landscape. You will ensure that internal and external customer service teams utilize data and automated workflows to deliver a superior experience for our travellers. - Serve as the primary link between business units and technical delivery teams for CRM initiatives. - Translate high-level business goals into functional technical specifications and process enhancements. - Manage the configuration, maintenance, and integration of core CRM tools and automated sequences. - Strong problem-solving and analytical skills. - Uphold rigorous standards for data integrity and system reliability across every customer touchpoint. - Evaluate platform performance to identify and execute on continuous improvement opportunities. - Partner with cross-departmental teams to implement new functionalities and complex system integrations. - Direct incident management efforts, including root-cause investigations and the resolution of technical hurdles. At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.